Overview

Our refund and returns policy last 7 days only if the product has manufacturing defects. If 7 days have passed since your purchase, we canā€™t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Items on sale and sold at discounted prices

There are certain situations where only partial refunds are granted:

  • Lithium Batteries
  • Any item not in its original condition, is damaged or missing parts.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you havenā€™t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If youā€™ve done all of this and you still have not received your refund yet, please contact us at info[at]saurally.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, email us at info[at]saurally.com with in 7 days of receipt the item. Send your item to: Saurally Solar Private Limited, P. No. 11, Sy. No. 150/1, Hosahalli Cross, Hyd Main Road, Yadgir, Karnataka ā€“ 585201 (Mob: 9606356666) in not more than 30 days of receipt of items.

Contact us at info[at]saurally.com for questions related to refunds and returns.