Refund & Return Policy

Returns are accepted only for products that arrive damaged, defective, or incorrect. We do not offer returns for change of mind, incorrect selection of specifications (e.g. wattage, capacity, amperage) by the customer, or products that no longer meet a buyer's requirements after purchase.

You must contact us within 3 days of the delivery date to qualify for a return, along with clear photo or video evidence of the issue taken at the time of unboxing. Claims raised after this window, or without supporting evidence, will not be accepted.

Returned items must be unused, in their original packaging, and include all tags, accessories, manuals, and documentation. Items returned incomplete or in a resalable condition worse than received may be rejected or subject to a deduction.

• Products that are customized, made-to-order, or specially sourced.
• Products damaged due to misuse, improper installation, unauthorized repair, exposure to conditions outside the rated specifications, or general wear and tear.
• Products without their original packaging, invoice, or accessories.
• Products where the eligibility window in Section 1 has already passed.

To initiate a return, contact us with your order number and evidence of the issue:

• Phone: +91 96063 56666 / +91 94831 60505
• Email: [email protected]

If approved, we will arrange pickup or ask you to ship the item to our facility at your own cost, unless the return is due to our error, in which case we will bear reasonable return shipping. All approved returns are inspected on arrival before a refund is processed; we reserve the right to reject a return on inspection if it does not meet the conditions in Section 1.

Refunds are issued only once a returned product has been received and verified as eligible. A restocking fee of up to 10% of the item's value may be deducted to cover inspection and repackaging costs, except where the return is due to our error (wrong or defective item shipped). Approved refunds are processed within 7–10 business days of inspection, to the original payment method. Any advance payment collected under our Cancellation Policy is non-refundable and is not covered by this section.

Order cancellations are handled under our separate Cancellation Policy. In short: orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, and no refund will be issued for cancellation requests made after dispatch.

For orders where partial cash-on-delivery is offered, an advance payment of 15% of the total order value is required to confirm the order. This advance covers logistics, packaging and handling costs already incurred and is non-refundable, including where the order is later cancelled or a delivery attempt is refused.

For any questions about this policy, reach us at [email protected] or +91 94831 60505.