Refund & Return Policy

At Saurally Solar Pvt. Ltd., we strive to provide high-quality solar and energy products. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Policy

Eligibility: Returns are accepted only for damaged, defective, or incorrect products received.
Timeframe: You must notify us within 3 days of receiving the product to be eligible for a return.
Condition: Products must be unused, in original packaging, and with all tags, accessories, and documentation intact.

2. Non-returnable Items

Products that are customized or specially ordered.
Products damaged due to misuse, improper installation, or neglect.
Products without original packaging or invoice.

3. Return Process

Contact us via phone: +919606356666 or email: [email protected] with your order details and reason for return.
Once approved, we will arrange for pickup or ask you to send the item to our warehouse.
After inspection, eligible returns will be processed.

4. Refund Policy

Refunds are issued only if the returned product is verified as eligible.
Refunds will be processed within 7–10 business days after inspection.
Refunds will be made via the original payment method.

5. Cancellation Policy

Orders once shipped cannot be cancelled.
No refund will be issued for cancellation requests made after the order is dispatched.

6. Partial COD / Advance Payment Orders

For orders placed under the Partial Cash on Delivery (Partial COD) option, customers are required to pay an advance amount of 15% of the total order value at the time of placing the order. The remaining balance is payable at the time of delivery.

If the customer refuses, rejects, or fails to accept delivery of the shipment for any reason, the advance payment (15%) will not be refunded.
This advance amount is non-refundable and is used to partially or fully offset logistics expenses, including:
- Forward shipping charges
- Return-to-origin (RTO) shipping charges
- Handling and packaging costs
No refund requests will be entertained for advance payments in cases of non-acceptance, incorrect address, unavailability of the customer, or refusal at delivery.
By opting for the Partial COD payment method, the customer explicitly agrees to these terms.